Privacy Policy

1. Introduction

DXB Finance ("we", "us", or "our") operates the website www.dxbfi.com and related services. We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information in three categories:

a) Information You Provide

• Contact details — name, email address, and phone number when you fill in a contact form, request a consultation, or subscribe to updates.
• Consultation inputs — budget range, investment goals, timeline, and other details you share during advisory conversations.

b) Information Collected Automatically

• Usage data — pages visited, tools used, calculators run, time spent, and interaction patterns.
• Device and browser data — browser type, operating system, IP address, and device identifiers.

c) Information from Third Parties

We may receive basic information when you book a consultation through our scheduling provider (Cal.com), such as your name, email, and the time slot you selected.

3. How We Use Your Information

• Respond to your inquiries and provide consultation services
• Improve our website, tools, and overall user experience
• Send relevant market updates and educational content (only with your consent)
• Analyze aggregate usage patterns and trends to improve our platform
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to any third party.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies — required for the site to function correctly (e.g., session management).
• Analytics cookies — help us understand how visitors use the site so we can improve it. We use PostHog for product analytics.

You can control or disable non-essential cookies through your browser settings. Disabling essential cookies may affect site functionality.

5. Third-Party Services

We use the following third-party services, each with their own privacy policies:

• Cal.com — scheduling and consultation booking
• PostHog — product analytics
• Vercel — website hosting and delivery

These providers may process your data in accordance with their own terms. We select third-party services that maintain appropriate data protection standards.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact and consultation data is typically retained for up to 24 months after your last interaction with us. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction (including under the GDPR, CCPA, and UAE data protection regulations), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion or erasure of your data
• Object to or restrict certain processing activities
• Request portability of your data
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at hello@dxbfi.com. We aim to respond to all requests within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates and the United States (where some of our service providers operate). We ensure appropriate safeguards are in place where required by applicable data protection law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, DXB Finance and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, tools, data, or advisory services. This includes, without limitation, loss of profits, loss of data, business interruption, or financial losses arising from investment decisions.

Our total cumulative liability for any claims arising from or related to our services shall not exceed the amount you have paid us, if any, in the twelve (12) months preceding the event giving rise to the claim.

12. Intellectual Property

All content on this website — including text, analysis, data visualizations, tool interfaces, design, and branding — is owned by DXB Finance or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

13. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete the information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated "last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

15. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.